Frequently Asked Questions
Everything you need to know about your Omega Amsterdam experience.
What is the standard shipping time for orders within Europe?
For customers in the Netherlands and surrounding European countries, delivery typically takes 2-4 business days. International shipping outside of Europe may take 5-10 business days depending on the destination.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Simply ensure the item is in its original condition with tags attached and use our online portal to generate a return shipping label.
Are your materials sustainably sourced?
At Omega Amsterdam, we prioritize quality and ethics. 80% of our current collection is crafted from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), iDEAL, PayPal, and 'Buy Now, Pay Later' options via Klarna.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, contemporary fit.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse in Amsterdam, you will receive a shipping confirmation email containing a tracking link to follow your package in real-time.